Delivery Terms

1. Delivery dates

Unless expressly agreed otherwise in writing, all delivery dates are estimates. Delivery times assume that the customer has met their part of the order, including supplying a complete and correct delivery address.

2. Shipping area and fees

• We currently deliver within Malaysia only.
• Shipping fees are calculated at checkout from the delivery state. West Malaysia and East Malaysia (Sabah, Sarawak, Labuan) are charged at different rates.

3. Tracking

A tracking number is provided once your order has been dispatched. If the tracking number cannot be found on the courier's website, it may have been entered incorrectly or the parcel may have been sent through a different courier — contact us at support@fantagon.app and we will check.

4. Delay and cancellation

If we fail to deliver by the agreed delivery date and the delay is our responsibility, you may cancel the order by written notice after allowing a grace period of not less than 15 working days.

5. Changes to an order

Once payment is confirmed and a tracking number has been generated, the order can no longer be changed. Returns after that point are handled under our Return Policy.

6. Contact

FANTAGON HOLDINGS SDN. BHD. (Company No. 202201006650), No. 50-01, 50-02, Jalan Perjiranan 4/5, Bandar Dato Onn, 81100 Johor Bahru, Johor, Malaysia. Email support@fantagon.app.